Refund policy

Return and Refund Policy

Last updated: March 10, 2026

Thank you for shopping at ToolNmore. We want our customers to be satisfied with their purchases. Please read this Return and Refund Policy carefully before making a purchase.

1. Digital Products

Some products sold on ToolNmore are digital products such as ebooks, guides, and downloadable files.

Due to the nature of digital content, all digital product purchases are final and non-refundable once the download or access has been provided.

Customers are responsible for reviewing product descriptions before completing their purchase.

If you experience any issue accessing or downloading your digital product, please contact us and we will assist you.

2. Physical Products

For physical products such as tools or accessories, customers may request a return or refund under the following conditions:

  • The product arrives damaged or defective.

  • The product received is different from the item ordered.

Customers must contact ToolNmore within 48 hours of receiving the product and provide photos showing the issue.

If the request is approved, customers may be offered:

  • A replacement item

  • A refund

  • Store credit

3. Return Conditions

To qualify for a return:

  • The item must be unused.

  • The item must be in its original packaging.

  • Proof of purchase must be provided.

ToolNmore reserves the right to refuse returns that do not meet these conditions.

4. Return Shipping

Customers may be responsible for return shipping costs unless the item is damaged, defective, or incorrect.

Shipping fees are non-refundable unless the return is caused by our error.

5. Refund Processing

If a refund is approved, it will be processed through the original payment method used during the purchase.

Refund processing times may vary depending on the payment provider.

6. Order Cancellation

Orders may be cancelled only before they are processed or shipped.

Once an order has been processed or a digital product has been delivered, it cannot be cancelled.

7. Contact Information

For return or refund requests, please contact:

ToolNmore
Owner: Elias Raji
Phone: +961 70 321 020
Email: toolsnmore23@hotmail.com
Location: Lebanon